We are of course always available personally to answer any questions, but we have a collection of frequently asked questions for quick solutions.
Frequently asked questions
CMT provides a download area for its customers. To do this, please log in at the end of this page. If you don't have any login data, please register first. Then a new entry with the name "Download" appears in the left menu at the bottom. Software, operating instructions, etc. can be downloaded there.
CMT regularly conducts training courses and seminars at our various locations. We can also do this at your location. It goes without saying that we will do everything possible to help you when you use our equipment and need our support. For more information, please refer to the "Training and Seminars" section.
Since we work strictly according to the QA guidelines of ISO 9001, each of our devices is fully tested and measured before it is sent to our customers. All high-end devices and many of our cheaper alternatives use standardized laboratory methods for correlation. CMT can provide you with the results of independent correlation tests. For more information, call + 49 4121 700890 or fill out our contact form.
If you discover a problem with one of our devices, simply send it to us. We will then examine it. If there is a manufacturing error, we will fix the error free of charge, as most of our devices have a manufacturer's guarantee. If the device is damaged due to incorrect handling, we will either repair it or replace it with a new device, but we will charge this.
Functional tests can be carried out on most devices in practical use. However, we recommend returning certain devices (especially electronic test devices) to the factory every two years or one of our agents for recalibration and overhaul. We can offer you a number of maintenance options to meet your specific needs and budget. We would be happy to discuss this with you. The spectrum ranges from operation on demand, stocking of spare parts and updating to the latest specification to complete overhaul and calibration contracts. Rest assured that all devices come with the same comprehensive warranty no matter which service option you choose.
Bespoke kits can be created to match any of your requirements. Choose from a wide range of different options already available, or ask our R&D team create an option that is tailored specifically to your needs. A huge variety of different test parameters and case options are available.
We can manufacture tailor-made test cases for you that meet your special requirements. Either choose from our wide range of options that are already available or speak to our R&D team in order to obtain a solution that is specially tailored to your needs. An enormous number of different test parameters and containers for transport and storage are already available.
Many of our instruction manuals are available in a range of different languages. If you have any particular requirements, please let us know and we will do our best to help. Please use our contact form and we will come back as soon as possible.
Some of our reagents are classified as dangerous goods according to the transport regulations IATA (air), IMDG or IRD (road). Our customers receive, at no additional cost, special, tested packaging that is approved in accordance with the regulations for the transport of hazardous substances. However, the freight costs are subject to the usual rates for dangerous goods. We are legally obliged to declare the goods and pay the appropriate freight rates. You can rest assured that we will leave no stone unturned in minimizing the freight costs for these hazardous substances, e.g. by delivering duty unpaid to the airport.